Safety and Community Standards

Campus Safety

The safety and security of all members of the Bay State College community is of the utmost importance to us. The Student Affairs team provides 24/7 emergency on-call coverage to all students and sponsors several programs throughout the year aimed at increasing student awareness of ways to be safe in the city.

Bay State complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act by compiling statistics on the crime rate in and around our campus, and by routinely conducting evaluations of campus-wide emergency preparedness.

We are located in one of the safest neighborhoods in Boston. For more information on crime in our area last year, click here

Community Standards

In addition to providing a quality education, Bay State College is committed to developing socially and ethically aware citizens. As members of the Bay State community, all students have certain rights, as well as a responsibility to behave in an appropriate manner, consistent with the mission of the College and the policies listed throughout the Student Handbook.

2020-2021 Student Handbook

Student ID Cards

All incoming students studying on-ground will receive a Bay State College Student ID Card, free-of-charge, at New Student Orientation. Students should carry this ID with them at all times to access academic buildings and residence halls. Students can also use their IDs at print kiosks and copy machines around campus.

Students who have lost or misplaced their ID cards can request a replacement card for a fee by clicking here

Grievance Policy

The purpose of this policy is to ensure that each student is treated in an equitable manner and that any student complaint will be handled promptly and fairly.

The first attempt at resolution of a conflict will be information, consisting of the parties involved. It is expected that most grievances can come to an equitable resolution in this manner. However, if the complaint is not resolved, the grievance can be presented in writing with supporting allegations, within 10 days of the incident, to the Student Advocacy Board.

Here is the link to the Student Advocacy Board Petition Form.

For additional information on Bay State College's Grievance Policy, please click here.

Online Grievance Policy

For students that take 100% of their courseload online, there are additional methods by which grievances may be filed.

For Massachusetts Residents and Online Students in Non-SARA Member States and Territories

After you have exhausted the complaint procedures made available by Bay State College, located at this link, if your complaint has not been resolved, you may file a consumer complaint with the Massachusetts Department of Higher Education by using the  students may submit a written complaint to the Massachusetts Department of Higher Education through the student complaint form.  The DHE consumer complaint form should be used by students who are located in:

  • Massachusetts
  • Non-SARA Member States or Territories (e.g., California, Guam, etc.)

For Online Students Located in SARA Member State and Territories

After you have exhausted the complaint procedures made available by Bay State College, located at this link, if your complaint has not been resolved, you may file a complaint with the DHE by using the SARA complaint form.  The DHE SARA complaint form should be used by students who are located in SARA member states and territories.  This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Massachusetts.

Additional information from the DHE's SARA complaint website is below:

The SARA complaint process is as follows:

  1. Students must first attempt to resolve their complaint using internal administrative procedures offered by SARA institution.
  2. After all administrative remedies have been exhausted with the MA-SARA institution, the student may submit a SARA Complaint via the URL below.
  3. The Department shall send a copy of the complaint to institution that is subject to the complaint;
  4. Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the Student and Department.

More information about DHE's complaint processes can be found here.

Emergency Notification System

Bay State College has an Emergency Notification System which will send alert messages to all members of the community in the event of an emergency. Students will automatically receive these alerts via their Bay State College email accounts. However, all members of the community are strongly encouraged to log-in to the system and register to receive notices via text or cell phone alerts. Students should also update their contact information in the system if it has changed.

To log-in to the ENS, click here